Home and Health Cleaning by FiberGuard Since 1984
Call 216-409-6004 (or text us...)
Home and Health Cleaning, (“Home & Health”) will provide this Limited Warranty to stains or soiling (“Stains”):
Within 10 years and with a maximum of 5 service calls by our technician from the date of purchase and application (if FiberGuard Soil & Stain Repellent) on any treated carpet or fabric item with FiberGuard Soil and Stain Repellent OR (with EarthAware non-chemical Limited Warranty) on any carpet or fabric item registered with an EarthAware Limited Warranty and/or with any regular priced carpet cleaning per posted prices at the time of cleaning as shown on the written receipt.
-If stains are caused by products normally found in the household, such as soda, spills from food or beverage consumption, grease or oil, non-damaging organic and non-organic spots and Stains (except from causes excluded below), Home & Health will provide, to the original purchaser, a professional cleaning of the Stained area at NO CHARGE. Home & Health’s obligation under this Limited Warranty is limited to the cleaning of the affected area.
-This Limited Warranty is granted only to the original purchaser and is not transferable.
PROCEDURE TO QUALIFY FOR THIS LIMITED WARRANTY:
1. If a spill or soiling occurs, the Stained area must be cleaned immediately with cleaning products recommended by or approved by Home & Health and/or cleaning products suggested by the fabric/carpet manufacturer.
2. If, after cleaning by customer, the affected area a Stain remains, within five (5) days of discovering the Stain, the original purchaser must report the warranty claim to our authorized representative listed on the original work order or to Home & Health directly at www.homeandhealthcleaning.com, with the order number.
3. Any service necessary under this Limited Warranty will be performed by us, or our authorized representative after the original purchaser has promptly contacted us and arranged for access to the Stain within 5 days of discovery of Stain.
EXCLUSIONS. THE LIMITED WARRANTY DOES NOT APPLY TO THE FOLLOWING:
· Stains caused by acids, urine/feces, dye, bleach, or other corrosives.
· Materials which have been mishandled, neglected or abused.
· Surrounding areas of a serviced Stain that may appear cleaner due to pre-existing overall, general soiling.
· Vinyl, plastic, metal, leather, wood, wallcovering, or decorative trim(s) or fringe.
· Pre-existing Stains, spots or soil (prior to the time of purchase of the service).
· Color loss or material damage, either pre-existing or due to non-colorfast, fragile materials or service by others.
· Soiling from normal use or wear and tear.
· Damage, Stains or soil from floods or fire.
This Limited Warranty is in lieu of all other warranties expressed or implied and no one is authorized to assume or undertake for us any other liability in connection with the sale of this product. Home & Health shall not be liable for any consequential or indirect damages of whatever kind and shall be only required to clean the stained) area on FiberGuard (treated) and EarthAware covered carpet and fabric furnishings. Anti-microbial treatments are non-warranteed.